After the sale, everything in black and white.
Returns without a slip. Repairs that end in "it wasn't like that when I sent it". Tickets closed as "resolved" with nothing to show. XyloSure turns your Freshdesk tickets into the right document at the right moment, in your own house style.
- RMA no.
- RMA-2026-0412
- Ticket
- #18734
- Serial number
- SN 4471-0098-B
- Reason
- Defective on delivery
- Return to
- Warehouse, gate 3
Put this slip in the parcel. Without it we cannot match your return.
- Ticket
- #31207
- Date
- 01-10-2026
- Work done
- Replaced pressure switch, tested OK
- Hours
- 1.5 h
- Parts
- 1× pressure switch DS-40
Questions about this intervention? Reply to this email.
Which problem costs you the most?
Pick the one that sounds familiar. Each one is a ready-made flow on the same app.
The paperwork after the sale is where trust breaks
Every return, repair, intervention and damage case passes between people who are not in Freshdesk: your warehouse, your technician, the carrier, your customer. Without a document at that handover, it becomes word against word.
What goes wrong
Agents retype data into Word. Parcels arrive without a slip. Technicians close tickets without a report. Claim files are incomplete.
How it feels
Your team spends its day on admin, then still loses the discussion when a customer pushes back.
Why it shouldn't be like this
Customers who already have a problem deserve clarity, and a team that does honest work deserves proof.
We built this because we saw it happen
XyloSure comes from the team behind XyloTrust and XyloNorm, apps that already run inside Freshdesk. The engine behind XyloSure runs in production for a customer's RMA process: every return ticket automatically gets its slip, and every shipment back gets its document.
Three steps to your first automatic document
Send us your current form
A Word file, a PDF or even a photo of the paper you use today.
We rebuild it in your house style
As a Word template with your logo, colours and the Freshdesk fields you need. Your first template is free.
Freshdesk does the rest
On ticket creation or on the status you choose, XyloSure creates the document and posts it to the ticket.
Two moments, every document
When a customer opens a ticket
The customer fills in your Freshdesk portal form. XyloSure turns those fields into a document in your house style and posts it as a public reply. Example: the return slip the customer prints and puts in the box.
When a ticket changes status
You choose the status. The agent gets a popup with required fields and cannot skip them. XyloSure creates the document in the ticket. Example: the service report when a ticket is resolved.
See your own documents before you decide
Enter your website. We pick up your logo, colours and font, and show the four documents as they would look for your company.
- Ticket
- #20511
- Device
- Cordless drill X18
- Serial number
- SN 88-2210-Q
- Condition
- Scratch on left housing, no battery included
- Received
- 02-10-2026 09:41
Something not right? Reply to this email within 48 hours.
- Ticket
- #27760
- Order
- SO-55821
- Carrier
- Carrier · track 1Z…88
- Damage
- Glass panel cracked, top right corner
- Reported
- 02-10-2026, day of delivery
File created on the day of reporting.
What does the paperwork cost you now?
Default values are example assumptions, not market data. Replace them with your own numbers.
What's at stake
- Lost parcels and customers waiting for a replacement
- Repairs given away to end a discussion
- Hours and parts that never get invoiced
- Transport damage you pay for yourself
What changes
- Every parcel matched to its ticket
- Every decision on paper, defensible
- Every intervention reported and invoiced
- Every claim filed with a complete file
One price per Freshdesk account
One price per Freshdesk account, no matter how many agents you have. Use the calculator to see what the paperwork costs you today.
Calculate your savings- All four flows: returns, repairs, service reports, transport damage
- Documents on ticket creation and on status changes
- Required fields in a popup for agents
- Word templates in your house style
- Ticket, contact, company and custom fields
- Your first template built for free
Questions
What is XyloSure?
XyloSure is a Freshdesk app that automatically creates documents such as return slips, repair receipts, service reports and damage reports from your tickets, using a Word template in your own house style.
When does XyloSure create a document?
At two moments: when a customer opens a ticket through your portal form, and when a ticket gets a status you choose. For a status change, the agent first fills in required fields in a popup.
Which data can be on the document?
Any ticket field, including custom fields, plus contact and company details from Freshdesk, and the fields the agent fills in.
Do we need to design the templates ourselves?
No. Send us your current form and we rebuild your first template for free. Templates are Word files, so you can adjust them later.
What does it cost?
€79 per month per Freshdesk account, excluding VAT. There is no price per agent.
Does it work with Freshdesk Omni?
XyloSure is a Freshdesk app. Contact us with your Freshdesk plan and we confirm it for your setup.
Is XyloSure on the Freshworks Marketplace?
XyloSure is installed from the Freshworks Marketplace on invitation. Request your free template and we send you the installation link.
Start with one document
Pick the process that hurts most. We build your first template for free, so you see the result in your own house style before you pay anything.
Get your first template free
Send us your current form or Word template. We rebuild it as an automatic XyloSure document in your house style and send you the result. No cost, no obligation.
- Your current form rebuilt in your house style
- You see the result before you pay
- Reply within one working day
Or call us: +32 3 376 33 37